JAGGAER REV2025: Gunita Bindra – Bottomline
Gunita Bindra, VP, Paymode Business Development at Bottomline, is a seasoned product and growth leader who drives strategic innovation for global enterprises. She specialises in developing and executing breakthrough products and partnerships that address rapidly evolving business requirements.
With deep expertise in market analysis and trend identification, Gunita transforms complex market dynamics into high-impact business strategies and customer-focused solutions. Her leadership philosophy centers on transparency, empathy, collaboration and fostering strong organisational culture.
Throughout her career, Gunita has successfully motivated and managed cross-functional teams spanning multiple organisational levels and geographic regions. Her comprehensive B2B experience encompasses product development, sales and business development, and technology functions, positioning her as a versatile leader capable of driving results across diverse business verticals.
At REV2025, Gunita spoke about the benefits customers are getting from the partnership work between Bottomline and JAGGAER.
How does the partnership work between Bottomline and JAGGAER. Explain to me who you are and how that partnership works.
JAGGAER is the best-in-class procurement solution in the market. Bottomline is the best-in-class payment solution in the market. When you bring the two together, we bring procure-to-pay's finest offering to our customers.
How has that partnership developed over the months?
It is going great. We have the ability to connect with JAGGAER customers. We're hearing them. We're hearing their pain points when it comes to payments, and it's allowing us to build specifically for their businesses, adding new features and functionalities as we learn from JAGGAER customers.
What are the main benefits customers are getting from this partnership?
I'd say there are three benefits. The first one is automation and cost savings. When you have one solution that does procurement, invoicing, sourcing, supplier onboarding and then payments, you're really giving that one-stop shop to your customers. So, we're providing both those benefits by doing so.
The second benefit that we bring to the table is monetisation. So, with the use of Virtual Card and Bottomline's proprietary payment type Premium ACH, we actually put revenue back in our customer's pocket.
The third would be security. I think in this world, everybody's looking at their fraud mitigation strategies and the need to improve them. With Paymode and our ability to do bank account validations when it comes to suppliers and seamlessly help them onboard, I think we bring that strong security to the customers.
How do you get that balance right between best-in-class security and the customer experience?
Security is paramount. Paymode is processing billions of dollars every day. The way we keep our balance is, again, listening to our customers and making sure that we have best practices when it comes to security practices on the network.
How do you go about pushing the boundaries of this technology and how do you go about looking for those improvements?
I think you do that by advancing your products, looking at the latest technology that's out there, looking at artificial intelligence, looking at machine learning and embedding those processes in your operation so that you're less reliant on people at scale. You’re automating the tasks even internally and then providing best-in-class solutions to customers.
Where does the technology go next? How do you foresee the technology developing over the next few years?
I think AI and machine learning are absolutely critical for us to look at. I keep going back to just automating everything we can intelligently, not just for our customers, but even ourselves, so that we’re providing what our customers need at the highest level possible.
For anyone who's looking to implement this sort of solution, what sort of advice would you have about where you start and how you get the best from it?
I think the way to start is asking questions, and the one question you want to ask when you're looking at a payment solution is, ‘What is my return on investment? If my investment is X, what am I getting out of it?’
It's not just always the revenue that you're getting back out. Is it that your customers are happy, your employees are happy using an automated solution? I think you want to look at the ROI that a solution presents to you.
