How FedEx is Bridging the Logistics Intelligence gap

FedEx has released its first-ever Future of Logistics Intelligence Report, exploring how supply chain leaders are gaining and leveraging a competitive advantage.

The findings reveal a significant gap between seeing an issue and being able to act on it, demonstrating a capabilities gap that needs to be managed.

In October 2025, FedEx surveyed 700 full-time professionals across operations, logistics, supply chain and IT roles to gain insights into the current state of logistics.

Respondents spanned industries such as healthcare, manufacturing and technology, representing companies that ship physical goods overseas.

The report indicates that organisations face unprecedented demand for speed, transparency and resilience. This drives a need for logistics intelligence to integrate data and unlock predictive insights to support smart decision-making.

“Many organisations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most,” says Jason Brenner, Senior Vice President, Digital Portfolio at FedEx.

“Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organisations move from reacting to disruptions to anticipating them, minimising impact and delivering a leading customer experience.”

Addressing the visibility gap

While leaders express confidence, the data reveals a gap between perception and reality. Although 97% of respondents claim end-to-end tracking and 94% report unified visibility, only 22% of decision-makers have access to all the logistics data they desire.

This suggests gaps in visibility prevent data unification. Data fragmentation is significant, with 66% of organisations using three or more systems to manage shipments. This limits visibility and slows the adoption of AI-powered tools requiring unified data streams.

Disconnected systems create further issues within data infrastructures. These include difficulty integrating systems (35%), limited customisation (33%), reliance on manual processes (31%) and a lack of real-time data (29%).

All supply chain, sustainability, Scope 3 and net zero leaders should attend:

• Procurement and Supply Chain LIVE: The Net Zero Summit - QEII Centre, London, March 4-5
• Procurement and Supply Chain LIVE: The US Summit - Navy Pier, Chicago, April 21-22

Co-located with Sustainability LIVE, these events brings together CSCOs, CSOs and senior decision-makers at a moment when sustainability, supply chains and commercial performance are increasingly interconnected.
Tickets can be booked online today for The Net Zero Summit and The US Summit. Group discounts available.

Managing rising customer expectations

Rising customer demand for visibility is reshaping logistics. Decision-makers cite reliable delivery windows (36%) and end-to-end shipment tracking (34%) as main consumer priorities. Meeting these demands requires unifying data from shipment scans and order systems to generate actionable AI-driven insights.

Customers notice when businesses fall short. Limited visibility (26%) and delayed deliveries (23%) top shipping-related complaints. When delays occur, organisations face higher costs and increased strain. Consequently, visibility benefits both the customer and internal teams.

Industry-specific complaints vary. Automotive products often face issues with damaged goods, while the healthcare sector struggles with limited delivery visibility. Organisations must adapt to these demands to maintain satisfaction and avoid risk.

Furthermore, 93% of leaders state their returns process builds trust. Breakdowns here are costly; 53% of organisations see higher operational costs and 48% notice a hit to customer loyalty when returns fail.

Preparing for future disruption

While most organisations feel prepared for supply chain issues, confidence is tentative. Many report being 'somewhat' rather than 'very' prepared, suggesting they may lack the resources to fully navigate disruption.

Respondents feel most prepared for sustainability laws (87%) and modernisation (88%). However, trade policies remain a major concern. To mitigate risk, organisations are rerouting shipments (45%), absorbing costs internally (43%) or increasing compliance efforts (43%).

Organisations know how to build resilience, but constant change makes it difficult. Embedding AI-driven insight into the supply chain is essential to respond faster and deliver results.