How JAGGAER is Boosting Procurement at London Luton Airport

London Luton Airport is collaborating with JAGGAER to implement intelligent automation in procurement, enhancing efficiency and strategic value

London Luton Airport (LLA) is one of the UK’s busiest airports, carrying more than 16.2 million passengers over the course of 2023.

Now, its procurement decision-makers are working alongside JAGGAER, the global leader in autonomous commerce, to launch a number of ambitious strategies.

LLA’s shift to intelligent automation

London Luton, which is operated by a consortium made up of majority shareholder AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager, has awarded JAGGAER its tender for a new procurement platform.

By using this platform, LLA’s procurement team can now focus on value-added activities, shifting away from a disconnected technology stack and manual, time-consuming processes – such as loading RFTs and checking the accuracy of supplier insurance documents or certifications – to a tool which frees up resources thanks to intelligent automation and a seamlessly connected platform of capabilities.​​​​​​​

Richard McCord, CFO at London Luton Airport

“Although London Luton Airport embraced the changing role of procurement to drive value and efficiencies while supporting suppliers – many of them local – we were lacking the tools to maximise the strategic impact that procurement can bring to our business,” explains Richard McCord, CFO at LLA. 

"This new platform enables us to build a tailored solution that truly fits our needs, while continuing to trace a flight path for responsible procurement over the coming years.”

LLA is focused on compliance and, through the JAGGAER's platform, its procurement team can progress from manually managing processes to intervening only when absolutely necessary. 

For example, when a supplier’s insurance runs out, the team will no longer have to call and request the updated documents as the JAGGAER platform will manage this process automatically.

Driving transformation

The limitations of LLA's previous system meant time and resources were often occupied by manual processes.

However, by partnering with JAGGAER, the airport is well positioned to drive transformation.

"We will now be able to assess spend more effectively, as well as improve supplier relationships, standardise processes and keep a closer handle on cost control, while freeing the team for higher value activities," says Terry Gittins, Head of Procurement at LLA. 

“The LLA procurement team has already been recognised for its approach to sustainable procurement, scooping four awards at the 2023 UK National GO Awards, and our belief now is that this investment will see our wider vision for procurement-led value creation take flight."

As well as being fully compliant with the new UK Procurement Bill due to come into effect in October 2024, LLA's newly-integrated solution enables the introduction of digital category strategy, connecting data across the procurement lifecycle.

This will help the airport move away from a more transactional and admin-focused model of managing procurement to strategic management of spend and suppliers.

Simon Thompson, Vice President of Sales UKI and Nordics at JAGGAER

“We’re delighted to support LLA with our platform, giving them all the tools they need to realise their objectives both now and in the future,” adds Simon Thompson, Vice President of Sales UKI and Nordics at JAGGAER.

“We understand the sensitivities and pressure points publicly-owned organisations face and we're fully equipped to accompany them on their path of digital transformation as they overhaul their procurement strategy to embrace more strategic thinking and value-generation through optimised management of the supply chain.”


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