ORO Labs Powering North Highland Procurement Transformation

North Highland, a premier transformation consultancy, has teamed up with ORO Labs, the leader in agentic procurement orchestration, to redefine how global enterprises handle purchasing.

This collaboration ensures that employees get exactly what they need through a seamless and intuitive experience. By naming North Highland an official change partner, ORO Labs is prioritising the human side of digital transformation to bridge the gap between software implementation and actual enterprise-wide utility.

While many procurement teams are racing to invest in AI and automation, they often hit a wall after the initial rollout because the challenge extends far beyond the technology itself.

The partnership addresses this by focusing on driving deep adoption, boosting overall productivity and ensuring high user satisfaction across the board. North Highland brings a pragmatic approach to the table, blending talent with technology to turn ambitious corporate visions into measurable value and long-term impact.

Scaling AI-enabled transformation for the boardroom

Through this collaboration, procurement leaders can finally scale AI-enabled transformations that endure. By linking adoption metrics directly to enterprise-wide key performance indicators, North Highland and ORO Labs are helping procurement functions deliver the high-level, board-ready value that modern businesses demand. This strategy moves the needle from simple "go-live" events to sustained performance improvements that resonate throughout the entire organisation.

“We see time and again that cutting-edge technology without human adoption becomes expensive chaos,” says Matt Klein, Senior Managing Director And Global Head of Life Sciences at North Highland.

“This partnership pairs agentic procurement orchestration with integrated change, training and communications to drive productivity. With persona-based outreach, role-based messaging and phased adoption campaigns, we help teams champion new ways of working and sustain adoption at scale.”

ORO Labs is an AI-powered procurement orchestration company on a mission to humanise the procurement experience. Founded in 2020 by former SAP Ariba product leaders, ORO delivers effortless user experiences so businesses can shorten cycle times, decrease risk through end-to-end process visibility and remain agile in response to change with a no-code platform purpose-built for procurement.

Proven impact in global pharmaceutical operations

This partnership is already driving large-scale procurement transformation within complex, global environments. A primary example of this success is a recent collaboration with a global pharmaceutical company, where North Highland and ORO Labs are implementing an agentic procurement orchestration platform for approximately 35,000 users. This initiative effectively shifts the procurement function from a mere compliance checkpoint to a vital strategic business partner.

The transformation began with platform modernisation as the client utilised ORO’s AI-driven platform to update operations, enhance end-to-end visibility and foster a more agile, data-informed organisation. To ensure these technological advancements translated into lasting results, North Highland developed a robust governance and adoption engine designed to scale capabilities across the company’s vast and distributed user base.

Beyond deployment, North Highland embedded a rigorous governance framework characterised by milestone-driven delivery and transparent decision-making. By providing centralised program visibility and integrating comprehensive management of risks, assumptions, issues and dependencies, they successfully aligned technical and business readiness to eliminate potential barriers early in the process.

“Delivering on the promise of agentic procurement takes strong execution and the right partnerships,” adds Sudhir Bhojwani, CEO and Co-Founder at ORO Labs.

“North Highland’s change management expertise helps organizations unlock faster value from ORO, and together, we’re driving meaningful outcomes for our shared customers.”