How Amazon Business AI Tools Have Powered US$60bn in Sales

Amazon Business has helped to power US$60bn in annualised gross sales in Q2 of 2026, as it has helped more than 11 million organisations across the globe to simplify their business buying.

Regardless of size, organisations from hospitals and schools to factories and hotels have harnessed Amazon Business to buy what they need to run. Since its launch in the US back in 2015, Amazon Business now serves organisations across 11 countries, including hundreds of thousands of small business customers and 97 of the Fortune 100 companies.

More than 1.8 million new organisations joined the platform in the first half of this year alone, further accelerating that momentum. Major names including Citi, United Service Organizations (USO), Marriott International and Carnival Corporation have relied on Amazon Business to support their evolving needs, underscoring the value customers are seeing day to day.

Scott Thompson, Vice President, Logistics, North America at Carnival Corporation, says: “Amazon Business has made it easier for our teams to get what they need, when they need it.

“Procurement tasks that used to take hours, searching across vendors, routing approvals, reordering supplies, can now be done in minutes. It's a better experience for our team members, and we're looking forward to building on that with Amazon Business as we find new ways to improve how we work.”

A buying experience built for business

Organisations are rethinking how they buy, looking for an experience that offers the same ease they get when shopping at home but designed for work. Amazon Business has built an offering that delivers the best of both worlds, with broad selection, a convenient delivery and shopping experience made for businesses, everyday low prices, and tools that give organisations control over what gets purchased and visibility into where the spend goes.

Over the past year, Amazon Business has introduced new tools and offerings designed to make buying for work easier and smarter, supporting growth for more than 11 million organisations and reaching US$60bn in annualised gross sales in Q2.

Shelley Salomon, Worldwide Vice President of Amazon Business, adds: “Organisations of all sizes trust Amazon Business for vast selection, everyday value and fast, reliable delivery, and that trust is reflected in our continued growth.

“As organisations look to do more with less, we’re inventing new ways to help them save time and money, and reinvest in growing their business.”

AI-powered tools sharpen buying decisions

Amazon Business believes that business buyers today value a personalised, intuitive experience.

That is why the company has brought in a number of AI-powered tools designed to meet that expectation, helping organisations find ways to save money and make smarter buying decisions.

Take for example the Amazon Business Assistant, which answers questions in real time to offer account support and suggests how to buy more efficiently based on past purchases.

There is also Savings Insights, which suggests ways a business can save money by analysing spending and recommending options like bulk discounts or repeat ordering. Spend Anomaly Monitoring alerts teams when purchases look unusual, helping catch mistakes or overspending. Organisations are finding these tools enable their teams to identify savings and catch issues early.

Business-relevant selection lets teams consolidate suppliers instead of managing dozens of separate accounts and orders.

Today, Amazon Business customers have access to hundreds of millions of products worldwide, nearly 30% more items compared with last year, with strong selection growth in categories like repair tools, office furniture and fresh groceries. This growing selection is powered by a network of millions of sellers worldwide, many of which are small and medium-sized businesses.

Amazon Business is giving organisations simpler ways to navigate it, such as Guided Buying to direct employees to preferred products and the Alexa for Shopping Assistant to quickly find and evaluate products.

In 2025, Amazon Business-specific discounts saved organisations more than US$1bn worldwide, from school districts stocking up on classroom supplies to hotel chains replenishing linens and cleaning products. Organisations can also save through Subscribe & Save for recurring purchases and private label products like Amazon Basics, which give businesses quality selection at low prices.

Investing in faster, greener delivery

Amazon Business made more than half a billion deliveries worldwide last year. Now, the company is investing further in delivery designed specifically for organisations. In 13 US states, Amazon Business started rolling out dedicated, branded delivery trucks designed for organisations. Built for how businesses receive deliveries, from loading docks and office buildings to university campuses and mailrooms, these trucks offer scheduled delivery windows, palletised bulk and parcel delivery and consolidated drop-offs.

The result is faster, more predictable and more flexible delivery for business customers. The trucks run on compressed natural gas, which produces fewer emissions than traditional diesel trucks.

There is also Prime Business, which helped members save more than US$880m in shipping fees globally, and Amazon Business continues to expand the programme with benefits that support how organisations operate day to day.

Amazon Quick was recently added to the growing list of Prime Business benefits, giving members discounted access to the personal AI assistant changing how people work. Quick connects to the tools and data people already use for work, learns what matters and takes personalised actions, such as scheduling meetings, building deliverables and creating dashboards, all built on the enterprise security and governance of AWS.

Amazon Quick joins the growing list of benefits Amazon Business recently introduced with CrowdStrike, Gusto and QuickBooks, which help members manage cybersecurity, payroll and accounting alongside their purchasing. Together, these expanded benefits can help small and medium-sized businesses save nearly US$1,100 per year.