JAGGAER: Driving transformation success with “Digital Mind”
Announced today, JAGGAER, the world's largest independent spend management company, has launched their “Digital Mind” strategy aimed at improving customer service levels through the adoption of its source-to-settle JAGGAER ONE platform. Designed to drive quick ROI on digital procurement transformations, JAGGAER Digital Mind is a core set of technologies that leverage machine learning, predictive and prescriptive analytics and natural language processing to deliver solutions and capabilities across the JAGGAER ONE platform.
JAGGAER Adopt, Assist and Advise solutions improves adoption rates of the JAGGAER one platform by delivering insights, decision support, contextual guidance and automation to users.
JAGGAER CEO Jim Bureau said, “Our company’s focus is 100% on customer success. We have developed the most advanced solution suite in procurement technology. We want to go beyond that to empower users on every step of their journey by providing them with more intelligence on all aspects of their spending and delivering more strategic outcomes throughout their digital transformation. This is the promise behind Digital Mind.”
JAGGAER ONE: Procurement Simplified
JAGGAER ONE is a single platform that provides comprehensive source-to-settle SaaS-based solutions, including advanced spend analytics, category management, supplier management, Sourcing, Contracts, eProcurement, invoicing, inventory and supply chain management.
By gaining full visibility into user adoption, feature utilisation, process compliance and efficiencies through JAGGAER Adopt, companies can increase the success rate of their digital transformation and ensure a speedy ROI. Training, guided assistance, tips and tutorials further support employees in improving their skills and increases user performance while procurement management teams can focus on KPIs and fine-tuning systems and processes.
“With this insight, our customers can better understand how their organisations are using JAGGAER every day and identify areas where users might need more training or guidance on company procurement processes and the capabilities available for users. This will bring a range of benefits such as increased compliance, faster adoption, and higher utilisation,” said Greg Holt, Director of Product Marketing, JAGGAER.
An intelligent virtual assistant, the aptly named JAGGAER Assist assists in optimising results of digital transformation investments and ensuring maximum return on investment through gained efficiencies by helping users find needed information and reports, providing real-time support to complete tasks, and even goes so far as to take on some tasks itself.
“Research shows that you pick up 70% of knowledge at the workplace, 20% via social learning and just 10% via formal learning and training. For this reason, many companies are relying more on ‘learning on demand’ and performance support to improve the efficiency of their users,” Holt said. “And this is precisely the thinking behind JAGGAER Assist, which uses natural, conversational language to answer users’ queries, provide guidance on next steps, find the data they need in real-time or start a new task at the moment of need.”
Helping to identify potential areas for improvement JAGGAER Advise enables users to become more proactive in mitigating supply chain risks.
“Leveraging a combination of advanced predictive analytics, machine learning, and customer-specific business rules, JAGGAER Advise enables procurement professionals to identify steps that could improve performance or results and take corrective action on behalf of users. The software provides data-driven actionable insights and recommends next steps to mitigate the risk of supply disruptions, supplier qualification and performance issues, and underperforming sourcing events,” said Amenallah Reghimi, VP Product Management, who has led the development of JAGGAER Adopt, Assist and Advise.
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