What is Joule? SAP’s new GenAI assistant

SAP Headquarters, Walldorf, Germany, Building WDF21 (Credit: SAP)
Find out more about Joule, the new AI co-pilot built into SAP’s cloud enterprise portfolio including procurement and supply chain

Joule is a natural-language, generative AI copilot that will be embedded throughout SAP's cloud enterprise portfolio. It is designed to deliver proactive and contextualised insights from across SAP's solutions and third-party sources. 

The co-pilot aims to quickly sort through and contextualise data from multiple systems to surface smarter insights, with an overall intention of helping people get work done faster and drive better business outcomes in a secure, compliant way. 

“Joule will know what you mean, not just what you say"

"With almost 300 million enterprise users around the world working regularly with SAP cloud solutions, Joule has the power to redefine the way businesses – and the people who power them – work," said Christian Klein, CEO and member of the Executive Board of SAP SE. "Joule draws on SAP's unique position at the nexus of business and technology and builds on our relevant, reliable, responsible approach to Business AI. Joule will know what you mean, not just what you say."

Christian Klein, CEO and member of the Executive Board of SAP SE (Credit: SAP)

Joule will be embedded into SAP applications including supply chain, procurement and customer experience, as well as into SAP Business Technology Platform. Employees ask a question or frame a problem in plain language and receive intelligent answers drawn from the wealth of business data across the SAP portfolio and third-party sources, retaining context.

Seeing past the hype of AI

Joule can identify underperforming regions; link to other data sets that reveal a supply chain issue; and automatically connect to the supply chain system to offer potential fixes for the manufacturer's review.

"As generative AI moves on from the initial hype, the work to ensure measurable return on investment begins," said Phil Carter, Group Vice President, Worldwide Thought Leadership Research, IDC. "SAP understands that generative AI will eventually become part of the fabric of everyday life and work, and is taking the time to build a business copilot that focuses on generating responses based on real-world scenarios – and to put in place the necessary guardrails to ensure it's also responsible."

Phil Carter, Group Vice President, Worldwide Thought Leadership Research, IDC

When is SAP Joule available? 

Joule will be available with SAP SuccessFactors solutions and SAP Start later this year, and with SAP S/4HANA Cloud, public edition early next year. SAP Customer Experience and SAP Ariba solutions along with SAP Business Technology Platform will follow with many other updates across the SAP portfolio to be announced at the SuccessConnect event on October 2–4, the SAP Spend Connect LIVE event on October 9-11, the SAP Customer Experience LIVE event on October 25 and the SAP TechEd conference on November 2–3.

New Global Head of AI 

SAP recently announced former Microsoft executive Walter Sun as its new Global Head of AI, as it looks to further implement AI into its solutions.

“AI has never been more important. I believe at SAP, we have a unique opportunity to fundamentally change the way in which companies operate, using AI on a much larger scale in business practices than ever before,” he said.

Read more about the role of AI in procurement in Procurement Magazine.  


For more insights into Procurement & Supply Chain - check out the latest edition of Procurement Magazine and be sure to follow us on LinkedIn & Twitter

Other magazines that may be of interest - Supply Chain Magazine | Sustainability Magazine


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