Nick Jenkinson, CPO Santander UK, on digital transformation

Nick Jenkinson, Chief Procurement Officer at British bank Santander UK, on the challenges faced undertaking a complete digital transformation at the financial giant. Jenkinson shares insights from his 20 years in procurement working across seven industries and multiple digital transformation projects.

“I've worked in procurement for more years than I wish to remember and I've got a slightly strange CV in that I've worked in seven companies and seven industries for more than 20 years,” he says.

“I've learned a lot over 13 years of doing transformation activities, but being able to walk away and know that you have truly left something in a better place than where you found it that's recognised within the organisation that's recognised within the team, I guess that’s my perfect scenario. Almost I make myself redundant because I've created a great team. I've created the strong leadership. I've created the next step up for people within that team and then I’ll be able to move on to another challenge.”