Pega & Vodafone: Procurement’s Digital Transformation
With 6,000 global employees across North America, Europe, Latin America, and Asia-Pacific, Pega has joined forces with Vodafone, a leading British technology communications company. We recently spoke to Joaquin Reixa, Pega’s Vice President & Managing Director, EMEA, to see what this partnership will hold. ‘This is a joint digital transformation journey’, he told us. ‘To accelerate Vodafone’s digitalisation, Pega is focused on leveraging our unique and complementary technology skill sets’.
What Does Pega Do?
Pega delivers innovative software that crushes business complexity. From maximising customer lifetime value to streamlining service to boosting efficiency, it helps the world’s leading organisations solve problems fast and transformation for tomorrow. Since its founding, the company has brought business and IT together with low-code, cloud-native technology, while its scalable architecture helps brands stay ahead of rapid change. Overall, the company’s solutions help save people time, so their clients’ employees and customers can get back to what matters most.
Here are some of the highly compelling findings that Forrester Consulting derived based on interviews with 20 Pega clients:
- One-to-one customer engagement. 489% ROI, < 6 months payback
- Intelligent automation. 186–598% ROI, < 3–12 months payback
- Unrivalled customer service. 298% ROI, < 6 months payback
Pega’s simple yet sophisticated architecture enables clients to rapidly build, deploy, and automate their proprietary workflows. The company sets business processes apart from slow legacy systems, which allows companies like Vodafone to streamline their procurement operations rapidly and without major surgery in their system landscape. In short, Pega’s solutions are perfect for complex supply chains.
As Joaquin Reixa put it: ‘Pega allows you to do your work without logging into six different systems. Now, events occur in 10 minutes instead of 10 days. And Vodafone has chosen to move fast and adapt itself to this new reality’.
Both Vodafone and Pega bring unique strengths to this new partnership. Overall, Pega will provide the digital foundation—its intelligent automation platform—and Vodafone will add specialised procurement knowledge. According to Reixa, this will allow Vodafone to offer a better experience to its customers and allow its procurement division, Vodafone Procurement Company (VPC), to automate key operational processes, from supplier onboarding and risk management to the full array of purchasing journeys.
Furthermore, Vodafone will benefit from Pega’s unique ability to build common global processes while maintaining regional complexity. Fundamentally, Pega is built to manage the scale and multi-dimensional complexity present in their client’s businesses. Said Reixa: ‘You want to have a global common process, but couple it with the flavour of the local country and culture’.
What Does the Future Hold?
As clients and suppliers alike try to determine the answer, Pega and Vodafone will be one step ahead. Both know that businesses are struggling to manage newly remote workforces and operations worldwide. Therefore, the duo intends to lead the way forward—developing industry-leading procurement models, equipped with the global expertise to pull it off.
Over the next 12 to 18 months, Vodafone and Pega will build a supply chain model that showcases automated risk evaluation, supplier onboarding, and supply chain management. This platform will not only transform Vodafone’s digital processes, but represent an industry-leading achievement.
Overall, Vodafone and Pega’s partnership will drive agility, optimise supply chains, offer customers a personalised experience, and accelerate Vodafone’s operations. Reixa summed it up: ‘In these moments of chaos, companies must speed up their digital transformation. If you’re not prepared, you stand the risk of irrelevance. This is the time to pursue change’.
JAGGAER: Advancing Procurement Technology in Healthcare
JAGGAER has revealed the latest technological advancements in its cutting-edge, ground-breaking system at this years Arab Health, hosted by Informa Markets, as the industry-leading all-in-one procurement platform provider continues to provide support for the global healthcare industry as it struggles to recover from a year and a half tainted by the novel Coronavirus, and the ongoing pressure that it is putting on hospitals and pharmaceuticals.
With new technology and innovation taking centre stage this year’s edition of Arab Health, JAGGAER announced the launch of its new ‘Digital Mind’ strategy. The strategy features a core set of advanced strategies, including embedded intelligence, predictive data analytics, and real-time user guidance that can all be used to support healthcare procurement teams with the necessary and oftentimes difficult strategic decision-making involved in the acquisition process. It’s set to better efficiency across the sector, reduce risk, and better customer service capabilities.
The Exponential Growth of IoMT
This development comes at a time when the Internet of Things (IoT) has started to infiltrate all industries in an elaborate way. In a report published by Deloitte, it has been suggested that the global market for the Internet of Medical Things (IoMT) is projected to exceed US$158bn by 2022, with the IoMT market specifically in the MENA region, expected to hit US$9bn.
Hany Mosbeh, Vice President of Sales Middle East & Africa, JAGGAER, said: ‘The healthcare sector is increasingly adopting disruptive technologies into the IoMT ecosystem including artificial intelligence (AI), augmented and virtual reality (AR/VR), and robotic process automation (RPA). From a procurement perspective, these technologies are also being utilised in our systems, having far-reaching benefits for the healthcare industry.’
JAGGAER’s Digital Mind
The new Digital Mind strategy incorporates JAGGAER Adopt, Assist and Advise. The latter of which enables users to be more proactive in recognising potential areas of improvement and mitigating challenging situations such as supplier risk. By leveraging a combination of advanced predictive analytics, machine learning, and customer-specific business rules, JAGGAER Advise empowers procurement professionals to identify steps that could improve performance or results and take corrective action on behalf of users.
The software also provides its users with data-driven actionable insights and recommends the next steps to mitigate the risk of supply disruptions, supplier qualification, performance issues, and underperforming sourcing events.
Speaking at one of the sessions during the event, Microsoft Research’s Chief Medical Scientist, Dr Junaid Bajwa, outlined the role of data in the healthcare sector, he said: ‘Today’s story is one of automation of processes, aggregation of data, moving to intelligent analysis and AI, and then repeating that cycle. If we get this right, it has the potential to reduce costs and support clinicians by unmasking occult disease types, generalising new associations and perhaps even generating new novel hypotheses and new mechanisms.’
Right now, JAGGAER supports over 120 healthcare organisations globally. They do so by modernising and transforming their procurement capabilities through digitalisation─an action that is propelling the industry forward at pace. To name just a small number of companies that JAGGAER services: Dubai Health Authority, Uniting Care, NHS England, HCA Healthcare, and Bright Horizons.
‘During Arab Health, we heard from a range of experts who highlighted the challenges directly linked to COVID-19, from developing enough vaccines to combat the infection to the flow of raw materials to make the vaccines. In an era of technological advancements in the healthcare industry that are saving lives, it is also important to utilise this technology from a business perspective so that we can identify future risk and improve performance’, Mosbeh added.