How is Epicor Helping Supply Chain Industries with AI?

Epicor is a global leader in industry-specific enterprise software to drive business growth and profitability.

The company provides tailored ERP, HCM POS and retail management software solutions for manufacturing, distribution, retail, supply chain, automotive and services. 

Epicors software is known for its scalability, flexibility and ability to streamline operations and improve efficiency across these sectors in over 150 countries.

AI-driven conversational ERP 

Investing in AI-driven conversational ERP, Epicor has launched a network of vertical AI agents tailored specifically for supply chain industries to simplify complex tasks and increase productivity. 

The intuitive network simplifies the way businesses and their workers access answers and recommendations to complex business needs and enables organisations to take faster action.

The network known as Epicor Prism will initially be available for integration with Epicor Kinetic – part of the Eipcor Industry ERP Cloud. 

“Epicor Prism helps users unlock the power of their data to make informed decisions and take action in ways that were previously unimaginable,” says Arturo Buzzalino, Chief Innovation Officer at Epicor. 

“Through simple, natural language queries, Epicor Prism’s vertical AI agents quickly source and provide the best answer or recommendation to a user’s need. This helps reduce the friction in how users have traditionally extracted intelligence from their enterprise data, empowering them with critical insights without the technical barriers.”

What does this mean for users of Epicor Prism?

Epicor Prism is purpose-built for Epicor’s unique vertical industry-specific data structure. To use the technology, users engage with Epicor Prism in the context of their native Epicor ERP platform, while a network of vertical AI agents collaborate behind the scenes to address a user’s request.  

Benefits of Epicor Prism:

• Drive efficiency and speed in solving complex business needs.
• Leverage Epicor Prism as a code assistant to create automated business processes more quickly.
• Use conversational ERP to access production, purchasing and logistics insights without the need to know where files are located.
• Automate supplier communications to speed purchasing.
• Automatically send RFQs to their supplier network and parse and translate quotes to determine the best price and fastest delivery.

Epicor is fundamentally reimagining how ERP software can and should serve the supply chain industries and their workers with the power of AI. 

Epicor is guided by its cognitive ERP vision to transform traditional ERP from a system of record to a system of action. The vision focuses on integrating advanced technologies like AI, machine learning and natural language processing into its ERP systems. 

This vision aims to provide intelligent, data-driven solutions that help businesses streamline operations, enhance decision-making and improve overall productivity.

“AI-infused ERP will drive significant advancements in decision-making, forecasting, customer service, and overall operational efficiency,” adds Mickey North Rizza, Group Vice President of Enterprise Software at IDC. 

“Epicor Prism is a dynamic tool that can not only help Epicor users more easily solve their industry-focused challenges but also help propel those industries quickly into a new era of technological empowerment.”

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