How Google Cloud is Enhancing The Home Depot's Supply Chain
Google Cloud and The Home Depot's multi-year relationship is continuing to flourish.
The tech giant is looking to accelerate the world's largest home improvement retailer's technology strategy and assist customers in completing their home improvement projects more efficiently and affordably.
The companies have worked together since 2015 for the betterment of The Home Depot’s associate and user experience, regardless of whether consumers are shopping online, in store or both.
"As one of the first major retailers to migrate our website to the cloud, Google Cloud has been a critical partner as we have built an interconnected shopping experience for our customers," says Fahim Siddiqui, EVP and CIO of The Home Depot.
"Our technology team looks forward to continuing to work closely with Google Cloud to remove friction for our customers when they shop with us and to stay on the cutting edge of retail technology."
How this benefits value chains
The Home Depot will continue using the AI capabilities to enhance the customer experience and optimise operations.
This includes leveraging technologies like machine learning, computer vision and generative AI to enhance the retailer's inventory management operations and improve its overall supply chain efficiency.
In addition, the business will tap into future e-commerce enhancements to enable greater digital scalability. By harnessing Google Cloud's AI innovation platform, Vertex AI, advanced model training capabilities and advanced data analytics, The Home Depot aims to gain deeper insights into customer preferences and needs.
Matt Renner, President of Google Cloud, adds: "The Home Depot consistently puts customers at the centre of its technology transformation, and it is also redefining what it means to equip employees with powerful tools that get the job done.
"Google Cloud is proud to support The Home Depot's strategic technology initiatives, with projects on the horizon that will help it continue to lead the industry in AI-powered cloud innovation."
How Google Cloud has reshaped The Home Depot
Since their partnership was established, The Home Depot has worked with Google Cloud to introduce several new capabilities to make its customers' interconnected experiences smoother, faster and more efficient and improve its operations:
- Launching The Home Depot's Sidekick mobile app, which uses cloud-based machine learning and computer vision to help associates keep in-demand products stocked, improving on-shelf availability and customer experience.
- The rollout of The Home Depot's enhanced online search experience, Intent Search, which enables customers to find products faster with more relevant search results. The deployment of Intent Search has driven significant improvements in click-through rates, conversion and revenue per search.
- The success of The Home Depot's mobile app, which Home Depot customers use not only to shop on their mobile devices, but also as a tool for wayfinding, account identification, loyalty, order pickup and more.
- Leveraged Google Cloud's BigQuery data warehouse technology to make better decisions like analysing data to make targeted improvements to The Home Depot website and making supply chain improvements based on analysis of years of data.
- Successfully handled an unprecedented surge in online customer demand in 2020 when online sales doubled, leveraging Google Cloud's flexible and scalable technology infrastructure.
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