How Zycus is Dedicated to Meeting Its Customer Needs
Zycus, a leading provider of GenAI-powered Source-to-Pay solutions, has been recognised as a leader in The Forrester Wave: Supplier Value Management (SVM) Platforms, Q3 2024. This recognition highlights Zycus' commitment to innovation and customer success.
Zycus: Exceptional understanding of customer demand
The nine vendors evaluated were rated on 33 criteria covering current offering, strategy and market presence, with Zycus receiving the top score in the strategy category. Zycus also received the highest possible score in 10 criteria, including vision and innovation.
The report says: "Zycus uses its exceptional understanding of customer demand to offer a comprehensive SVM suite with a strong go-to-market approach and vision.
"Zycus has a compelling vision for the SVM space, and its innovation and strategy tie into this, allowing it to win new clients."
Jeffrey Rajamani, Forrester Senior Analyst, states in the report: "Zycus is an ideal partner for organisations seeking an SVM platform that emphasises product innovation and demonstrates strong customer centricity."
Zycus: At the forefront of procurement innovation
Zycus is known for being at the forefront of innovation in the procurement space, working alongside Microsoft to embed AI technology and turn the idea of the GenAI-powered S2P platform into reality. It is harnessing the power of AI to transform source-to-pay processes in procurement, which will revolutionise end-to-end processes, offering unprecedented efficiency, compliance and ease of use.
The integration ensures more accurate, data-driven insights on alternative items, PR/PO summaries and price trends, facilitating smarter purchasing choices, procurement decisions, minimising risks and optimising outcomes.
Through its Merlin GenAI Suite, it empowers procurement teams by automating tactical tasks, allowing people to focus on strategic initiatives. It also offers a one-of-its-kind conversational AI, Merlin Assist, for business users, which, through its integration with Microsoft Teams, can streamline intake management with a user-friendly experience.
"Being named a leader in the Forrester Wave for SVM Platforms is, for us, a testament to our innovation and dedication to meeting customer needs over two decades," says Aatish Dedhia, Founder and CEO of Zycus.
"Our vision for the future of procurement is to continuously evolve and enhance our solutions through cutting-edge GenAI capabilities."
Why companies are turning to Zycus
More companies are turning to Zycus for support with their procurement process, such as global fintech leader Broadridge Financial Solutions, which has looked to Zycus to help revolutionise its procurement processes.
Recognising the power of Zycus' Merlin GenAI suite, as evidenced by top mentions from Gartner and high NPS, Broadridge turned to Zycus to accelerate its transformative initiatives.
This decision was influenced by Zycus' organically built, integrated and comprehensive platform, its innovative GenAI-driven capabilities and Zycus' demonstrated commitment to invest in its client success to advance their procurement technical capabilities, such as expanding its offerings through the introduction of integrated intake management capabilities tailored to its client needs.
Frederic Khalil, Chief Procurement Officer, Broadridge Financial Solutions, said at the time of this announcement: "We are embarking on a comprehensive transformation of our Source-to-Pay (S2P) infrastructure with Zycus, leveraging Merlin GenAI's capabilities to streamline our procurement processes, further augment data transparency for more informed decisions and enhance our user experience."
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