P&SC LIVE New York: Kirsten Loegering, ServiceNow

October 24, 2024

undefined mins

Kirsten Loegering, Vice President of Product Management at ServiceNow, discusses finance and supply chain at Procurement & Supply Chain LIVE New York

Kickstarting Day One of Procurement & Supply Chain LIVE New York, Kirsten Loegering, Vice President of Product Management at ServiceNow, took to the virtual stage to discuss supply chain finance and the automation of manual work across the back-office.

To watch Kirsten speak at Procurement & Supply Chain LIVE New York, click here.

'Bigger and bolder' innovation

Kirsten began her presentation by describing the traditional systems she finds inadequate when it comes to meeting the dynamic demands of the modern market.

She explained that, despite significant investments in technology, many businesses still operate with fragmented and outdated processes, as highlighted during the pandemic when supply chain disruptions became a glaring issue.

Instead, Kirsten emphasised the need for a more ambitious approach to business transformation, advocating for AI-driven platforms such as ServiceNow.

"ServiceNow believes it's time to think a bit bigger and bolder by embracing an AI-driven platform for a truly transformative journey," she said.

Kirsten explained the limitations of current technology, which has been patched up over time instead of completely reimagined.

"The limitations of data technology, often cobbled together, have become very evident," she continued. "What you see on the screen is what the vast majority of my customers will describe to me: a difficult landscape, often acquired, not so much desired, with systems that are older than the average age of your employees."

Kirsten's graphic shows "what the vast majority of [her] customers will describe [...] a difficult landscape [...] with systems that are older than the average age of your employees."

Kirsten went on to explain that these systems were originally designed for control and record-keeping, not for the dynamic, fast-paced environments businesses operate in today – resulting in frustration among younger users.

She noted: "Our business processes are still broken, despite the myriad of technology that we have all deployed in the past."

Instead, ServiceNow proposes a "bold" shift towards an AI-powered platform to bridge these gaps, streamline operations and foster innovation, a move aimed at creating a cohesive, efficient business environment capable of adapting to future challenges and ultimately enhance profitability and growth.

Automation revolutionises Dropbox's finance workflow

Kirsten elaborated on how ServiceNow is revolutionising finance and supply chain workflows through comprehensive digital transformation.

She emphasised the need to digitise end-to-end processes: "We think it's time to break free from the constraints of those data systems you have and truly digitise your entire end-to-end process at a pace that many legacy systems simply cannot match.

"With the ServiceNow platform, you have the ability to bring all of the various different stakeholders and procurement together to collaborate."

She highlighted one major company using ServiceNow in the form of Dropbox, which saw employees utilise a user-friendly portal to make procurement requests, simplifying and streamlining the entire process.

This transformation allowed Dropbox to automate more than 1,000 ERP and risk assessment processes, significantly enhancing compliance and reducing procurement cycle times.

Kirsten pointed out that ServiceNow's modular approach allows organisations such as Dropbox to address specific challenges incrementally, proving the platform's value quickly without needing to overhaul entire systems.

This strategic implementation of AI and automation underpins the company's commitment to ongoing organisational transformation and value creation.

Kirsten Loegering, Vice President of Product Management, Finance and Supply Chain Workflows at ServiceNow

P&SC LIVE continues to expand

Procurement & Supply Chain LIVE continues to expand its repertoire of events, with more to come in 2024 and 2025. Discover our essential diary dates below.

2024 diary dates: