Mar 23, 2021

One year on: Supply chain under the pandemic

Rhys Thomas
4 min
Twelve months to the day since the UK entered lockdown, we consider the lessons and future of supply chain as the pandemic enters the second act
Twelve months to the day since the UK entered lockdown, we consider the lessons and future of supply chain as the pandemic enters the second act...

And so a year has past. It is a 12 months to the day since the UK declared its first COVID-19 lockdown and, other than a few pockets of eased social distancing in the summer, adapted to life largely indoors. 

The Prime Minister, Boris Johnson, asked citizens to stay at home just weeks after Italy (9 March), France (17 March) and other major European nations first closed their borders and locked down in an effort to stem the rising tide of infections across the continent. People put their personal lives on hold, rescheduled weddings and took up new hobbies baking bread and binge watching documentaries about big cats - and bigger personalities. 

Businesses scrambled to decipher a new rulebook and vocabulary - furlough, social distancing measures, non-essential retail - and how they pertained to their daily operations and future prospects. While some sectors were forced into closure, one industry that did not stand still was supply chain, instead stepping up to meet the surge in ecommerce deliveries, adapting to fluctuating volume demand as businesses whirred into action or spun down into stasis and, ultimately, playing a major role in global recovery with the manufacturing and transport of the various COVID-19 vaccines. 

What has the pandemic taught us? 

The two refrains repeated by supply chain professionals amid the pandemic are resilience and visibility. Already the move towards more flexible and transparent value chains was driving digital transformation, but the immediate pressures placed upon SCMs by the virus made AI, ML and other intelligent automation technologies a must-have, rather than nice-to-have. 

With passenger flights grounded, capacity for the air freight that travelled alongside holidaymakers has largely disappeared. Port chaos in China and subsequent knock-on effects halted sea freight, while countries dipping in and out of lockdown - not to mention Britain’s withdrawal from the EU - continue to cause issues with unclear border regulations and hastily drawn up paperwork. Resiliency here is key, something the big players are aiming to provide. In Eruope, DHL is aiming to combat instability with its European Fulfilment Network, a pan-continental logistics network it says will help businesses hat require greater supply chain resiliency and the flexibility to react to volume fluctuations. Supply chain SaaS solutions and data analytics have also come into their own, offering clarity and stability during a period of interminable disruption. 

Procurement teams also adapted rapidly, stepping beyond their daily functions to source PPE, sanitisers and other safety equipment. Their role continues to evolve: just consider the on-going dearth of semiconductors. Making chips is one of the most complex and time-intensive major manufacturing sectors, with lead times stretching into the months, relying on consistency in both in out-bound supply chains. The pandmeic strained manufacturers beyond breaking point, and the deficit has grown into a crisis. Car manufacturers have frozen production lines, those vehicles that will roll off the factroy floor will launch with missing features that need the chips to function. And now the shortages are spilling over into other sectors. Samsung, one of the world’s biggest chip makers and users, says it may skip iterative updates to its flagship mobile handsets this year due to the shortfall. Supply simply cannot keep up with rebounding demand for these goods. 

More recently, Renesas, one of the world’s largest chip manufacturers, was hit by both an earthquake and a factory fire which will halt production for months to come - “yet another reminder of the importance of building resilience,” says Richard Barnett, a veteran semiconductor supply chain expert and CMO of Supplyframe. “Automobile manufacturers, consumer electronics companies and other businesses that rely on electronics components to build their products can lower their risk of chip shortages by using new forms of intelligence that provide visibility into the supply chain.”

One more year on

Tourism, hospitality and other industries that have withered under social distancing face a difficult road ahead. But supply chains, in the main, have thrived under adversity. Industry leaders such as XPO Logistics, FedEx, and UPS all posted record quarters and continue to expand and diversify their capabilities. It is a moral quandary whether one should measure success amid a pandemic in terms of balance sheets and financial gain, but fiscal stability does highlight the facts: that supply chains have undertaken the digital transformation many projected would span the coming decade in a time period meaured instead by months. In many cases, they are now on track to deliver and respond as we tentatively step into the post-pandemic world. 

Supply chain professionals now lead the charge in the route to recovery. Their role in the global vaccination effort will be critical in the months ahead to ensure immunisation efforts reach the global community at large, not just the countries with big enough pockets and borrowing power to bulk buy. The story of the coming 12 months has yet to be written, and after the past year, projections and forecasts are less reliant than ever. But one thing is certain, the evolution of supply chains is a process still in motion - and will look dramatically different one more year on from today. 

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Jun 7, 2021

Coupa Launches US$50 Million Ventures Fund

3 min
Business spend management (BSM) is coming back ─ and with its return, Coupa intends to invest in the future of its supply chain operation

Operational resilience and agility. Following the events of the last twelve months, companies have focused on these strategic areas like never before. Some, as we’ve noted, have started to wonder whether this trend will continue post-pandemic—or will we go back to the same old supply chain? Not if Coupa Software has its way. 


Last week, the company launched Coupa Ventures, a global fund that will invest US$50mn in early- and growth-stage companies that target business spend inefficiencies. “Coupa Ventures enables us to invest in a future where businesses and their suppliers can harness the power of their spend to constantly adapt, transform, and innovate”, said Rob Bernshteyn, Coupa’s Chairman and CEO. 


What’s Business Spend Management (BSM)? 

Let’s be honest, it doesn’t sound particularly sexy—it sounds like a subsection of the finance department. But business spend management, together with ERP (enterprise resource planning), CRM (customer relationship management) and HCM (human capital management) make up the core operating process of any company out there. When companies spend money, sign contracts, analyse supplier costs, take inventory or budget for the future, that’s BSM. Overall, business spend management is made up of three main areas: procuring materials, managing invoice, and handling expenses. Essentially, it’s the engine of the entire operation. 


Why Change It Up? 

According to Coupa, the next wave of BSM is now. It wasn’t always this way: in March of 2016, advisory giant Gartner claimed that BSM was dead. At that time, the firm was partly right. Companies couldn’t handle trillions of bits of data by themselves—and they were sinking as the waves of big data swept over their heads. 


But recent developments have meant that BSM isn’t fated to die just yet. “The key to optimisation is data—and not just any data”, Coupa stated. The company has supported community intelligence, in which machine learning uses anonymised data from hundreds or thousands of client companies to suggest better spend tactics. This way, companies can get better insight into their suppliers, track supply chain disruptions, and investigate procurement alternatives. 


This network effect is part of what makes Coupa Ventures so exciting. Said Eric Christopher, co-founder and CEO of Zylo, “We’re excited to join an expansive ecosystem of customers, suppliers, and partners”. 



First Companies in the Ventures Portfolio 


  • Zylo, a leading SaaS management platform that helps companies manage cloud-based applications, offers visibility into what software is being used, how much is present, and how a company can optimise its software investments. 


  • SourceDay, a leading supply chain performance solution, bridges the gap between a company’s enterprise resource planning (ERP) and its supply chain network. 



At SourceDay, Coupa’s investment is heralded as a chance for the company to really take off. “The investment from Coupa Ventures will...enable our joint customers to save money and leverage supplier performance as a competitive edge”, said Tom Kieley, SourceDay CEO. “We’re honoured to expand our relationship with the Coupa ecosystem”. 


Looking ahead, Coupa will capitalise on community intelligence to help its partners make smarter spending decisions. “[Organisations will] place bets on which investments will quickly pay off to accelerate their growth and resilience in the post-pandemic economy”, said J.J. Freitag, senior vice president of Corporate Development at Coupa. “[And] we’re looking to back the best ideas across Europe and beyond to help businesses build back even stronger”. 


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