Zip Drives Greater Procurement Value with 386% ROI

Zip, a leading AI procurement platform for enterprises, has announced the results of Forrester Consulting’s Total Economic Impact (TEI) study. 

The study found that Zip delivers 386% ROI for the large enterprises that it serves, such as OpenAI, T-Mobile and Discover, with the platform paying for itself in under 6 months. 

Forrester interviewed decision-makers at four global enterprises spanning retail, consumer goods and financial services. 

Zip delivers significant, measurable value

Based on the interviews, Forrester constructed a composite organisation to model the financial impact of those with revenues ranging from US$10bn to US$45bn, and a workforce of up to 150,000 employees. 

The study found that increased spend under management and a centralised orchestration enables more consistent compliance and earlier visibility. It also strengthens overall control of spend and delivers average savings of 3.3% of spend using Zip. 

In addition, simpler intake, automated routing, fewer handoffs and audit-ready workflows can drive an average of 70% reduction of time spent submitting and approving requests. Similarly, no-code workflow maintenance, fewer IT change requests and a single orchestration layer reduce ongoing overhead. 

One Chief Procurement Officer in the study said: “The engineering time required to manage [our previous solution] versus Zip was probably 4 to 5X of what it is today for Zip.”

Beyond quantifiable benefits, the study identified faster cycle times, improved compliance, reduced third-party risk, enhanced audit readiness and greater process flexibility. 

“We have far and away exceeded our savings expectations. From an ROI perspective, the business has enjoyed a 10X return on our investment,” said a VP of Strategic Sourcing and Procurement at a large retail enterprise interviewed for the study. 

The Senior Global Director of Digital Procurement at a top 10 consumer goods company described how, within the first five weeks, they already had around 300 requests in Zip’s system, more than they had processed in the entire prior year, representing US$3.9bn, or roughly 15%, of the $25 billion spend in scope. “Next year, … I’ll be stunned if we don’t hit US$10bn.”

A breakthrough year for Zip

This study follows a successful year so far for Zip with the company recently being named Visionary in the 2026 Gartner Magic Quadrant for Source-to-Pay Suites – the youngest company ever recognised. It has also delivered over US$6bn in total customer savings. 

Snowflake has saved US$305mn with Zip, Discover has eliminated 3,000 manual approvals annually and Canva cut procurement cycle times by 70%. Zip continues to define what modern enterprise procurement looks like.

“We built procurement orchestration because legacy enterprise software left massive gaps in adoption and value realisation. This study proves that thesis,” says Rujul Zaparde, Co-founder and CEO of Zip. 

He adds: “These are organisations that have invested in procurement technology for decades, yet were still leaving millions on the table. Now we are compounding our ability to deliver value with AI, Zip is positioned to deliver more value in the next two years than legacy procurement software has in twenty.”