How Kinaxis Agents Enhance Supply Chain Decision-Making

In an era of increasing volatility, the need for businesses to protect their supply chains with confidence has become paramount.

To deliver the efficiency and agility required by leading organisations, Kinaxis has launched Maestro Agents. By implementing these agents, businesses could benefit from faster and more informed decision-making.

Recognised as a leader in modern supply chain orchestration, Kinaxis provides its AI-infused platform Maestro to power global supply chains.

Kinaxis offers full transparency and agility across the whole supply chain, through its proprietary technologies and techniques.

Enhancing supply chain intelligence

A development for AI-enabled supply chain intelligence and decision-making, Maestro Agents are embedded in Kinaxis Maestro. These digital assistants help to streamline the pathway from problem to action, which could speed up entire processes.

The agents are integrated within live planning scenarios, allowing them to understand context, constraints and trade-offs.

This enables them to plan alongside leaders and support more informed decisions. The agents are designed to aid employees in decision-making and strategic planning, not to replace them.

“Kinaxis agents are already helping our planning team collaborate more effectively with customers and contract manufacturers,” says John Finnigan, Senior Director, Advanced Planning at Jabil.

“With human-in-the-loop safeguards, we’re reaching decisions faster today and see strong potential to build a more resilient and networked supply chain.”

Building supply chain resilience

Global supply chains are facing increased volatility as regulations change, tariffs are raised and geopolitical uncertainty disrupts trade routes.

To help protect supply chains, Kinaxis’ Maestro Agents embed quick well-informed decision-making into daily operations.

According to Kinaxis, early adopters are reporting considerable reductions in manual work and greater confidence among planners.

“Today’s supply chains operate within an environment of constant volatility," explains Andrew Bell, Chief Product Officer at Kinaxis.

"Resilience and adaptability are no longer aspirational – they are mission-critical. Maestro Agents bring explainable AI into the moments that matter for supply chain leaders and practitioners.

"As our customers continue to coordinate across processes and grow an ecosystem of Kinaxis and partner-built agents, now they can unlock new levels of speed, resilience and adaptability.”

As different solutions are planned, the agents introduce action points to help accelerate the process.

Supply chain planners can now use Maestro Agents to:

• Bring AI into everyday work: Agents flag issues by analysing live data, which allows them to recommend the best solutions automatically and make a decision in seconds
• Synthesise real-world data: By considering supplier capacity, inventory levels, production schedules and customer priorities, the agents can make recommendations that are best suited and tailored to the business's aims
• Make justifiable decisions: Agents can portray clear reasoning for each judgement with human-in-the-loop guardrails. This could show that the decisions are informed and based on hard facts, helping with trust and traceability
• Automate reporting: Automation of reporting and routine analysis frees up more time for higher-value work. This means planners can focus on decisions that could improve worker and business performance and resilience

“Flexibility and guardrails are essential if companies are going to trust and scale AI,” adds Eric Thompson, Research Director at IDC.

“With Maestro Agents, Kinaxis is showing what practical, explainable AI looks like in enterprise operations by embedding agentic capabilities directly into live planning environments so organisations can test, learn, and grow safely and effectively.”

Demonstrating proven value

Maestro Agents are already in use by several businesses, demonstrating that early investment in innovation can deliver real supply chain value.

One top 10 global pharmaceutical company reported an increase in supply chain efficiency across its planning processes. The organisation saw planner productivity rise by up to 10x and has reduced the process of inventory risk identification from 40 clicks down to four.

Elsewhere, agents have assisted planners at a world-leading electronics manufacturer to save more than 30 hours per month by streamlining reporting processes and reducing manual effort. This has allowed staff to focus on improving on-time delivery and contributing towards customer satisfaction.