JAGGAER REV2025: Steve Dailey, COO at RiseNow

At JAGGAER REV2025 in Miami, RiseNow was recognised as Top Partner – a testament to its deep expertise in procurement transformation.

The boutique professional services firm has been working with JAGGAER since 2017, helping clients move beyond basic platform implementation to achieve meaningful business transformation.

This has entailed guiding net-new customers through platform selection and optimising existing implementations.

COO Steve Dailey sat down with Neil Perry at REV2025 to discuss how RiseNow bridges the gap between technology deployment and real business value.

Talk me through the relationship between RiseNow and JAGGAER. How do you work in partnership?

Our relationship with JAGGAER stems back to 2017. We have common interests, aligned culture, values and the strongest and most certified JAGGAER assure experts in the industry.

We walk along side with JAGGAER and carry JAGGAER's mission to our customers ensuring they get maximum value from their investment.

Could you tell us more about RiseNow?

RiseNow is an expert boutique firm – a professional services company with procurement, supply chain, strategic sourcing and inventory specialists focusing on programmes like JAGGAER.

We lead with our advisory experts; we focused on understanding our client needs and pains. We start by understanding and “listening” to our client’s business objectives, followed by our recommendations. 

These may include a new implementation or existing business process and technology optimisation programme of their existing investment. We want our customers to get the most business value out of their spend.

How do you work with JAGGAER to help users optimise the platform?

We have two scenarios lead by our advisors with our customers. 

First, net-new customers looking to solve business pain points. We advise, help them select solutions, build business cases, then execute and enable.

Second, existing customers where we do health checks and optimisation examinations to maximise value. In both cases, we align business value with effective use of technology, so customers get extended benefits from the platform but more importantly from business process optimisation.   It’s all about enablement and friction free customer experience.

Can you give me an example of when you've helped a client and what benefits they saw?

We have many examples. The key realisation for customers is that it is not about technology – it is about transforming their business with meaningful metrics that tie back to business value realisation.

Our advisors begin by listening and questioning their current state metrics, policies, technology, organisational structures and operating models. We also assess their culture and their organisation’s history of successful change and adoption. Often, we find customers' desire to change is due to not understanding and/or optimising what they have today. This is where we recommend our managed service programme to assist our clients in health checks that result in an optimisation plan around people, process, data and technology change management that result in getting the value out of their investment and avoid a major distraction of changing for the sake of change.

We have many client case studies in Higher Education, Manufacturing, Distribution, Healthcare and Financial industries that prove over and over our approach works.

What are the benefits of the RiseNow approach compared to traditional support models?

It's about the right approach, talent and meaningful metrics – measuring things that actually matter, not just measuring for the sake of it.

You can have the best technology and implementation, but without proper change management & adoption, you won't realise benefits. By measuring key metrics and focusing on adoption, customers get true value from their investment.

You mentioned "the speed of meaningful adoption"–is that the key issue?

Everyone wants results yesterday, but they don't understand what that means today. The rate of change and adoption must align with an organisation's acceptance level and willingness to challenge current practices.

It's not about technology – it's about business operating efficiently and effectively. You have to get narrow, focus on what matters, get it done, then optimise to get true benefits.

RiseNow was given the Top Partner award. How did that feel?

We have an amazing leadership team that's 100% committed to world-class service. Our JAGGAER-RiseNow team commitment is hard to beat.

Over the last year and a half, we've focused on new activities with JAGGAER – our commitment to be the best in the market and provide world-class customer service.

The Top Partner award was a testament to our leadership and their success in driving excellent work.

What's the value of being at JAGGAER REV in person?

Relationships. Everything we do is built on trusted relationships – alignment, trust, transparency.

It's about willingness to take risks together and challenge how we've done things. REV has been extraordinary for relationship building.

When you see everyone smiling, it shows this is a winning organisation providing value to the community. It's pride and ownership in our partnership investments over many years.