How KPMG is Building AI Agents for Industries with Uniphore

KPMG LLP has entered a strategic relationship with Uniphore in a move to operationalise AI agents across workflows.

Through the partnership, both companies will see a more integrated AI system and an increase in efficiency across its procurement processes.

Clients across a range of industries will be able to see an opportunity for business growth following the delivery of these AI agents.

AI collaboration

Uniphore is a Business AI company, working to connect data, fine-tune AI models and deploy agentic AI across enterprises. It aims to merge the simple and personalised nature of Consumer AI with the scalability and security of Business AI, in order to build consumer satisfaction and ease. It has been used by a range of Fortune 500 companies to help them transform their business operations.

Now, it is working alongside KPMG to support its effort to move away from experimental AI pilots to deploying high-performing AI across its enterprise. KPMG is one of the world's leading financial services company, offering a range of solutions to help businesses grow and seize new opportunities. 

Within this collaboration, KPMG will work alongside Uniphore to built AI agents, utilising Uniphore's Business AI Cloud alongside small language models. Following this, it will support clients across banking, insurance, energy and healthcare. Uniphore's Cloud platform will integrate with KPMG's existing data environments and enterprise systems, forming new capabilities within existing structures.

This is part of KPMG's aims of providing its global workforce with AI-enabled delivery models, covering a range of core business processes with a blend of AI and consulting expertise.

"We are thrilled to align with Uniphore’s vision for AI as a transformative force for business as we focus on helping clients move from AI experimentation to real operational value," says Prasad Jayaraman, advisory principal at KPMG. 

“Working together with Uniphore to use AI to transform regulated industries supports our mission to embed business AI into how work gets done, in a way that is governed, scalable and aligned with client needs."

Meeting industry needs

The collaboration aims to transform how expertise can be utilised on a greater scale, applying it sector-wide around the world. KPMG is working on a AI agent model which its workforce designs, deploy and governs. Through this, teams are combining human judgement and AI execution to deliver high-quality outcomes.

Uniphore's Business AI Cloud platform helps KPMG to:

• Adapt regulatory frameworks, institutional knowledge and process playbooks into industry-specific SLMs in order to apply them more accurately
• Use the governed AI agents across entire business operations, including procurement, finance, workforce optimisation, claims and customer experience
• Support industry-specific use cases across sectors like telecommunications, healthcare, financial services and oil and gas, as well as supporting horizontal solutions

This transformation requires an SLM factory model which allows knowledge – which was traditionally passed on through documents and people – to be transformed into reusable and scalable AI systems.

“Business AI proves its value in production, where enterprise environments are complex, regulated, and deeply interconnected,” adds Umesh Sachdev, CEO and Co-Founder of Uniphore. 

"Our work with KPMG enables a repeatable process for running AI inside real enterprise workflows, so organisations can scale how people and AI work together and drive outcomes.”

All supply chain, sustainability, Scope 3 and net zero leaders should attend:

• Procurement and Supply Chain LIVE: The Net Zero Summit - QEII Centre, London, March 4-5
• Procurement and Supply Chain LIVE: The US Summit - Navy Pier, Chicago, April 21-22

Co-located with Sustainability LIVE, these events brings together CSCOs, CSOs and senior decision-makers at a moment when sustainability, supply chains and commercial performance are increasingly interconnected.

Tickets can be booked online today for The Net Zero Summit and The US Summit. Group discounts available.

Increasing procurement efficiency

In early solutions, KPMG and Uniphore are developing procurement and contracting capability powered by AI agents. The agents will address core challenges for these teams, including the classifying of high-volume contracts, extracting obligations, comparing terms against approved standards, flagging risk and route exceptions for human approval. Through doing this, the agents will remove some of the barriers for procurement efficiency, reducing the time spent on these tasks.

The agentic AI solution operates directly within the company workflows, reducing risk of revenue leakage, extended contract review cycles and has a keener eye to ensure no risk gets passed over. Through this, procurement teams can work more accurately and more efficiently, enabling their time to be spent elsewhere. 

KPMG and Uniphore are targeting environments which have fragmented data, with non-negotiable governance and interconnected processes. In doing this, it is challenging the AI agents to deliver meaningful outcomes in areas which are less organised to sort through than they are used to.

“Uniphore is becoming an increasingly significant player in enterprise AI, and we are pleased to work together to help translate business knowledge into AI-enabled delivery models that drive real outcomes for our clients,” concludes Prasad.

The new solutions by KPMG and Uniphore are intended to operate alongside modern enterprise data platforms, allowing the agents to work against established foundations. In doing so, they are turning away from isolation, instead preserving existing controls and allowing the agents to work alongside trusted data in order to drive measurable outcomes.

Leaders from KPMG and Uniphore will be exploring the future of business AI at the World Economic Forum Annual Meeting in Davos, informing business executives from around the world about how they can grow alongside these agents.