Loop and Global-e Partner to Enhance International Commerce

Optimising international commerce is vital to lower costs, reduce inefficiencies and enhance sustainability in international trade.

Leading commerce operations platform, Loop, is partnering with a leading platform for powering global direct-to-consumer e-commerce, Global-e.

By doing so, the pair aims to improve the efficiency of cross-border commerce and benefit both consumers and merchants by streamlining the returns process.

Hannah Bravo, CEO of Loop, explains: “Our new collaboration with Global-e sets a new standard for optimising cross-border commerce.

“This partnership combines our industry-leading expertise in returns management with Global-e’s renowned global e-commerce capabilities, delivering a seamless solution for worldwide operations within a unified system. 

“By consolidating global returns, merchants will be empowered to simplify operations, reduce inefficiencies and create a smoother experience for their customers no matter where they live.”

International returns - the challenges

International commerce faces a scope of challenges in returns management, such as inefficient reverse logistics and high cross-border shipping costs.

Fluctuations in import and export regulations complicate returns, with some countries imposing strict documentation requirements.

Retails and consumers may often face financial burdens as duties and taxes on returned goods remain non-refundable.

This, combined with the fact that slow refund processes lead to poor customer experiences and fraudulent returns poses risks for e-commerce businesses, means international commerce often faces several inefficiencies.

Global-e’s partnership with Loop will tackle these challenges related to international returns as it will give merchants the ability to manage all returns within the Loop portal.

By crafting a unified approach, customers receive a consistent returns experience and merchants experience a simplified process as the returns management process is consolidated into one system.

Meet Global-e

Global-e is a leading cross border e-commerce platform that allow retailers and brands to sell directly to international customers. 

It acts as the Merchant of Record to simplify international operations for businesses and manage duties, global payments, logistics and taxes.

It has worked with many leading organisations to enhance their customer experience and international sales, such as:

• Hackett London - international online revenues grew by 97% YoY
• Marc Jacobs - 130% YoY increase in online international revenues
• Hugo Boss - expanded into new markets
• Sigma Sports - increased international revenue by 192%
• Jonak Paris - 90% increase in its international online orders

Matthew Merrilees, CEO North America for Global-e, explains: “The global e-commerce market offers exciting opportunities for brands to scale their business and boost revenue. 

“At Global-e, we are dedicated to helping our retail clients provide seamless return options and implement return strategies that meet shoppers’ expectations while maintaining profitability for their brand.

“We are excited to integrate Loop into our comprehensive global e-commerce platform, offering merchants more flexibility and consistently delivering an enhanced experience, all while empowering them to drive sustainable growth."

How will this partnership impact international commerce?

Global-e’s partnership with Loop will enhance international commerce by improving operational efficiency for merchants and streamlining cross-border returns.

This partnership will also offer a wealth of benefits, including:

Simplifying cross-border returns

• Merchants will have the opportunity to offer a seamless and unified return process for both international and domestic customers, enhancing customer satisfaction and driving repeat purchases

Enabling global expansion for merchants

Businesses can navigate regulatory challenges and stay compliant in international markets as Global-e will act as the Merchant of Record. This will reduce risks linked to global expansion and make it easier for brands to scale internationally without operational bottlenecks.

Driving revenue retention

Brands can retain move revenue by encouraging customers to repurchase instead of requisition refunds due to new solutions like Store Credit for international returns. This helps merchants reduce losses linked to returns.

Cost-effective and efficient logistics

Global-e’s carrier network will allow merchants to reduce costs linked to return shipments. This will make global returns more viable and promote greater accessibility for international shoppers.

Joe D'Alesio, Head of Shipping Operations and Customer Experience at GoRuck, states: "Loop's integration with Global-e simplified our international expansion dramatically. 

“We were able to launch in 50 new markets without the typical operational complexity that comes with cross-border returns. The unified experience streamlined internal processes, allowing us to scale efficiently while maintaining focus on growth."

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