How Agentic AI is Transforming Procurement Processes

The emergence of agentic AI is transforming traditional business processes. 

Unlike conventional chatbots or search tools, the emerging technology represents a quantum leap in intelligent automation, capable of understanding complex sourcing requests, initiating multi-step procurement processes and delivering strategic insights with unprecedented precision.

Lior Delgo, Co-Founder and President at Globality, tells Procurement Magazine how the tool is empowering businesses and ushering in a new era for AI – one that makes it a true strategic partner.

What makes Globality's AI Agent Glo agentic?

First, let’s talk about this term, “agentic,” which is at the heart of everything we do at Globality. When we use this term, we’re talking about software systems with agency, with the ability to not only answer questions intelligently, but beyond this, to act intelligently on behalf of the user as more of a partner than just an application. Agentic systems are extremely challenging to build, requiring deep data science expertise, a secure foundation and enterprise-level scale, but they more than make up for their level of complexity with the value they provide. 

Globality’s AI agent, Glo, was designed as an agentic AI from the very beginning – long before the term became a buzzword. In fact, Glo was conceived from Globality's very first day.

The very first code written in my garage (yes, a Silicon Valley cliché, but true!) was a prototype of Glo, designed to understand natural language and process long-form sourcing requests at a time when search capabilities were limited to multiple keywords. From the start, we recognised that true AI-driven procurement required more than just conversational interfaces – it needed intelligence, actionability and deep domain expertise. Unlike many companies now scrambling to retrofit agentic AI into their products, Glo was built with this approach at its core. It was never an afterthought for us; it’s embedded in our DNA.

Back then, even as we pushed the boundaries of AI, we couldn’t have imagined the exponential leaps in intelligence we’re witnessing today. The pace of breakthroughs is staggering. But our original vision remains intact: Glo was never meant to be just a chatbot – it was built as an interactive dialogue system with the ability to understand, leverage tools, integrate models and execute actions rather than just provide answers.

Today, our agentic architecture is an end-to-end platform that can deploy and orchestrate actions on behalf of users. Glo seamlessly integrates the best LLMs, tools and data sources. What truly sets us apart is our proprietary dataset – years of in-house training data curated by domain experts, which doesn’t exist anywhere else. This exclusive data, built specifically for Glo, enables it to operate at a level of precision and intelligence unmatched in the industry.

The technology we’ve developed goes far beyond ChatGPT-level AI. It can autonomously initiate multi-step procurement processes, including supplier discovery, proposal analysis and multi-round negotiations. Having been trained across more than 9,000 categories by human procurement experts, Glo's ability to manage the procurement process is unmatched.

From the start, we’ve believed that, to democratise procurement and empower employees, stakeholders and individuals, we needed to make the platform easy to use and autonomous. That’s why we have built an AI agent capable of behaving like a professional procurement specialist – possessing the knowledge, data and understanding to manage all the scenarios and journeys related to procurement.

We feel that 2025 marks the moment when AI agents will make a real impact in enterprises, particularly in procurement. 

How does Glo help procurement leaders?  

One way to think of it is that Glo is constantly analysing both your internal data and third-party information to assess scenarios, presenting the user with concrete actions and insights that line of business managers can immediately leverage for negotiations. Essentially, it provides real-time, accurate and continuously updated pricing insights, based on industry benchmarks and past spending, for optimised proposal evaluation. We designed Glo to function in two key ways. First, Glo operates in a self-initiated manner, proactively surfacing the most impactful information at the right moment – much like a top-notch specialist who highlights critical insights without taking direct action. Second, users have the flexibility to ask Glo to perform any type of analysis, giving them infinite adaptability to explore and assess whatever they need. In this way, Glo serves as both an intelligent guide and a dedicated analyst.

A recent Gartner report suggests that 63% of procurement organisations fear losing competitive advantage without improved data analytics. How does Glo address this concern?

With Glo’s AI-driven commercial and qualitative deal analytics and real-time macro insights, against the entirety of the addressable spend portfolio, both procurement and business teams have instant access to dynamic interactive charts, comparison tables and exportable reports to help make data-driven decisions quickly and easily. Natural language prompts can also answer virtually any “wild card” data or insight need, with or without the necessity of charts or graphs. 

Furthermore, the endless debate about “data cleansing” is all but eliminated in the case of our customers as the data is built and structured to be clean from the inception of usage. Beyond tackling critical external challenges, the platform’s latest capabilities also streamline pricing analysis across vast amounts of complex internal data – integrating insights from suppliers, contracts and market trends – enabling users to make smarter decisions at every stage of the sourcing journey. These insights include being able to examine scenarios and options that traditional analytic methods make very time-intensive or complex to do. 

How can agentic AI help procurement teams to focus on strategic decision-making?

By automating data-intensive tasks and instantly creating dynamic charts, tables and reports that would have taken humans hours, or even days to produce, Glo enables procurement professionals to shift their focus to more strategic activities – becoming an internal business partner, improving supplier relationships, refining category strategy – that help drive better business outcomes. In the past, it would not have been uncommon to have pools of analysts labelled “middle office” who’d spend weeks combining supplier proposals and bids into pivot tables and consumable presentations and this weeks of work and valuable time are now all done instantly upon supplier proposals being received. If you want your team’s contribution to be recognised as truly strategic, now is the time to embrace AI in procurement. 

To read the full article in the magazine, click HERE.

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