Deloitte AIOPS.D™ Creates Autonomous Source-to-Pay Landscape

It’s well documented that AI is increasingly being harnessed by leading global organisations to enhance business processes, drive efficiencies and, ultimately, boost revenue. 

Embedding AI in business processes reduces costs and enables connectivity and automation. It seamlessly integrates data, systems, processes, capabilities, and the workforce.

What’s more, from a procurement perspective, companies can now automate source-to-pay (S2P) processes, bringing simplicity to the process while cutting inefficiencies. 

Level up your operations with Deloitte AIOPS.D™

AIOPS.D™ represents a truly first-of-its-kind business business and subscription offering, designed to help clients quickly and easily implement AI-fueled, end-to-end autonomous processes via a microsolution portfolio which is agnostic to different industries and functions. 

Regardless of industry or function, the platform builds on an organisation’s existing technology foundation to enable autonomous operations – no matter where they are on their enterprise transformation journey. And as your enterprise expands, AIOPS.D™ is equipped to effortlessly adapt and manage escalating operational intricacies and quantities, safeguarding your investment against future uncertainties.

At its core, AIOPS.D™ leverages cloud-connected data and technologies, forming the essential bedrock of modern organisational infrastructure. While this is prevalent in a vast majority of businesses, Deloitte diligently collaborates with clients to ensure this essential foundation is firmly established, leaving no room for uncertainty or hesitation.

From there, the platform augments underlying enterprise applications, which are subsequently layered with process-specific applications to support procurement, supply chain, finance, sales, and beyond. 

What truly distinguishes Deloitte AIOPS.D™ is its cognitive intelligence and autonomous processing capabilities, revolutionising critical business processes. This is the secret ingredient that can drive enhanced insight and improved outcomes, while enabling more human-centric work to be carried out. 

What’s more, AIOPS.D™ can add a managed services layer residing at the intersection of intelligent automation and operational excellence.

Deloitte AIOPS.D™: A welcome boost for S2P activities

Operational buyers in modern businesses often struggle with traditional, manual validation processes. These processes necessitate cross-referencing data from multiple systems for each purchase requisition. This method is not only labor-intensive, but also prone to human errors, leading to additional costs and inefficiencies.

Thanks to its ability to make human-like decisions – particularly routine tasks that would otherwise be handled by in-house teams – Deloitte AIOPS.D™ is a game-changer for procurement teams when it comes to managing S2P processes. Through the use of AIOPS.D™, procurement groups have access to instant decision-making assistance. The system identifies crucial data validations that necessitate human inspection, facilitating prompt focus and measures. This real-time feature significantly diminishes operational delays, guaranteeing a streamlined and effective procurement procedure.

Furthermore, this innovative solution streamlines data management processes, providing invaluable support to clients in managing supplier engagements and navigating contract negotiations with ease. 

Essentially, businesses with a diverse supplier base and a growing number of transactions can leverage AI to minimise human intervention in S2P activities. This typically covers the more routine transactions undertaken by a particular company. 

Machine learning (ML) aids this process by continuously learning to understand human transactions, making it a replicable procedure for AI. The ML model leverages business data and history to recommend task completion, and the​​​​​​​ AIOPS.D™ suite autonomously monitors and operates critical business processes. 

With this approach, AIOPS.D™ establishes a cooperative model between an organisation’s workforce and machine-based decision-making, freeing up procurement teams for negotiations and other activities where a more hands-on approach is required. The distinctive benefit of AIOPS.D™ lies in its persistent capacity for learning and enhancement. Through integrating modifications into its machine learning models, the system incessantly augments the precision of its suggestions, thereby guaranteeing an ongoing improvement in procurement processes.

This allows organisations to elevate their working model, combining technology to monitor repeat transactions with human expertise. Integrating AI into the process enables humans to focus on forward-thinking procurement activities and perform their best work.

AI-powered microsolutions offered by Deloitte AIOPS.D™ 

While the expertise and strategic thinking of human personnel are critical to overseeing procurement tasks, AI clearly has huge potential to help with and augment decision-making. 

With AIOPS.D™, everything needed to move from automated to autonomous is in one place. All microsolutions are hosted on a unified platform, allowing organisations to select the optimal mix of as-a-service solutions to achieve process autonomy without logging in to multiple systems to access them. ​​​​​​​

Core microsolutions within the AIOPS.D™ S2P function include:

• Autonomous procurement execution: AIOPS.D™’s autonomous procurement execution streamlines the procurement requisition process by fully digitising the journey from purchase requisition (PR) to purchase order (PO). Leveraging the power of guided buying and AI/ML capabilities, this microsolution minimises human involvement by automatically validating, approving, accepting, or rejecting requisitions. 
• Autonomous AP invoice management: AIOPS.D™’s autonomous AP invoice management utilises advanced AI and ML models to automate the invoice processing workflow. It eliminates the need for manual invoice review and data entry into the ERP. The microsolution autonomously examines and confirms invoices by detecting patterns, correlations, and irregularities within data sets. By eliminating manual data entries, users experience a reduction in invoice processing cost by 20-30%. 
• Autonomous category management: Harnessing the power of AI/ML and GenAI, this microsolution enhances category management through the delivery of real-time market insights and the effective monitoring of strategies and plans. By utilising autonomous procedures for rate card analysis and stakeholder relationship management, it ensures decisions are data-driven and collaboration is efficient. 

These S2P microsolutions are readily available, allowing rapid integration into the everyday work of procurement teams and freeing experts of myriad routine tasks, thus creating efficiency and giving them time back to focus on higher-value S2P initiatives. Personnel can leverage the tool to gain oversight of the procurement lifecycle and make any necessary changes where human input is most valuable. 

Visit Deloitte’s website to learn more about the AIOPS.D™ suite and find out how to implement the platform in your procurement function.

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Disclosure: This article is an advertorial and monetary payment was received from Deloitte. It has gone through editorial control and passed the assessment for being informative.